SERVICES
CONTRACT NEGOTIATIONS
ServeU Wireless compares your wireless and wireline plans with other clients to find you the best plan in the market for your usage.
We work directly with service providers to negotiate rate plan adjustments and hardware prices. In addition, we constantly monitor amendments to cell phone rate plans from the service providers to actively find you the most optimal plan.
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We ensure that you only pay for what you need.
INVOICE AUDITING
Telecom carrier billing systems are highly inconsistent and inaccurate. Up to 20% of the charges are in error and are in favor of the carrier.
ServeU Wireless evaluates your monthly invoices for all accounts to ensure that charges are aligned to contractual terms and conditions.
We identify issues such as double charges, overbilling etc., and engage carriers to resolve the disputes.
We negotiate refunds and/or credits for telecom billing errors on your behalf.
CSR WORK
One point of contact for all administrative functions. Tickets are created, monitored, and once completed, emailed to management as required.
All CSR functions that are currently being handled by IT can be handed over to ServeU Wireless admin staff to handle.
We save the IT department many weeks of CSR work and enable core projects to take priority.
PERSONALIZED REPORTING
ServeU Wireless provides a comprehensive reporting package that helps you track and maintain visibility of your telecom expenses.
Monthly reports will be sent to all users and department heads outlining their spending via intuitive charts. These charts compare the client’s previous month’s spending to the rest of the company and recommend changes to reduce the bills.
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Customizable reporting that meets the client’s needs. We do chargeback reports which itself saves tons of accounting time and expense.
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We consolidate invoices to collectively report on all of your service providers.
HARDWARE & ACCESSORIES
Easy and timely hardware ordering without extending the contract at very competitive prices.
We also offer mobile accessories along with unlocking and repair services.
Furthermore, the product will be the same model and not always the newest version (unless specifically ordered). This will save on user training, time and resources.
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We take care of the lengthy and troublesome process of ordering hardware and accessories.
MOBILE WEB PORTAL
Our Mobile Web Portal is the one-stop location for our clients to manage their wireless and wireline needs. The mobile portal allows users within their organization request travel roaming plans, device upgrades and more.
It is a central place for viewing mobile expenditure reports across all wireless carriers. Organizations using multiple wireless carriers are no longer required to visit each carriers' site for their reports.
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Our mobile portal is loaded with features but more importantly, is secure. It undergoes strict security testing to ensure it protects our customer data. Users sign in using their organizational email address, eliminating the need to remember a new username and password.
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We offer a convenient, centralized and secure portal to track reports, request upgrades to hardware, and view current plans
WIRELINE/VOIP SPECIFIC
In addition to the above services, we offer specific services for clients that have existing wireline/VoIP infrastructures. The infrastructure and related services we manage include but are not limited to:
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SIP, Hosted UC, PRI, POT/long distance/toll-free/private lines, MPLS, LAN extensions, WAN/SD-WAN, Wi-Fi, PBX systems and more
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We also monitor expenses for services and lines such as long distance, toll free, conferencing services and keep tabs on data overages.
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Offer monthly reviews with network team to discuss any changes in requirements to existing network/legacy infrastructure such as bandwidth changes, site address change (moves), IP changes etc. for further optimizations to costs
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By monitoring the above services, lines, and infrastructure, we can make recommendations for cost savings and technology changes.
